At speechtherapy.tsplwork.online, we are committed to providing you with reliable and responsive customer support. Our goal is to ensure that all your questions, concerns, and feedback are addressed quickly and effectively.

1. How to Reach Us

You can contact our support team through the following channels:

• Email Support: Info@speechtherapymarketing.co.uk

• Phone Support: +353892570779‬

2. Support Hours

• Working Days: Monday – Friday

• Support Hours: 10:00 AM – 6:00 PM (IST)

• Requests received outside working hours will be addressed on the next business day.

3. Response Time

• We aim to respond to all queries within 24–48 business hours.

• Complex requests may take additional time, but we will keep you updated on the progress.

4. Types of Support We Provide

• General Inquiries: Questions about our services, resources, and how to use the website.

• Technical Support: Assistance with website access, login issues, or technical glitches.

• Service Support: Help related to therapy sessions, bookings, or service information.

• Billing and Payments: Queries related to subscriptions, invoices, and refunds.

5. Escalation Process

If you are not satisfied with the initial response, you can request escalation by replying to the same email thread or contacting:

• Escalation Email: [Insert Escalation Contact]

• Response Time: Within 2 business days.

6. Feedback & Complaints

We value your feedback to improve our services. If you have suggestions, complaints, or concerns, please contact us. We will review and take appropriate action.

7. Important Note

Our support team provides technical and service-related assistance only. For therapy-related advice or guidance, please contact your assigned speech therapist or professional.